Usage & Privacy

Privacy Policy
We (“we”, “us”, “our”) take the protection of the data of our users (“you”) very seriously. This privacy policy describes which information we collect via our website, how we use it, and which rights you have. Please read this policy carefully in order to understand our practices.

Information that we collect
We collect the following categories of data:

Non-personal data
Technical information such as browser type, operating system, or anonymized usage statistics.
This data does not allow any conclusion to be drawn about a specific person.

Personal data
Information that you voluntarily provide to us via contact forms or our chat (e.g. name, email address, telephone number).
IP addresses and other data that may be collected for technical reasons when visiting the website.

Automatically collected data
IP address and other technical data that is automatically collected during the use of our website.
Information that is collected through cookies in order to improve your user experience (see section Cookies).

Use of collected information
The data collected by us is primarily used to provide you with our services and to process your inquiries efficiently. For example, if you fill out a contact form, book an appointment, or share information in our chat, we use the information you provide in order to get in touch with you and fulfill the corresponding service.

In addition, anonymized usage data helps us to improve our website and our services. We use this information to identify technical problems, increase user-friendliness, and further develop our offerings in a targeted manner. We also use the data to ensure that our website remains secure and is protected against unauthorized access.

In doing so, we strictly comply with the applicable data protection laws and use your data exclusively for the stated purposes. Use for other purposes only takes place with your express consent.

Disclosure of information
Your data is only disclosed to third parties in justified cases. This includes trusted service providers who support us in the operation and provision of our website.

In cases in which we are legally obliged to do so, we may disclose your data to authorities or other legal bodies. Your personal data will not be disclosed for advertising purposes or without your consent.

Storage and security
Your data is stored on secure servers that are located in encrypted cloud environments and are protected by modern security measures. We use technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

Despite these measures, no absolute protection can be guaranteed. Therefore, please only share sensitive information with caution. If you suspect that your data is at risk, please contact us immediately.

User rights
You have the right to information about the personal data stored by us. In addition, you may request the correction of incorrect data, the deletion of your data, the restriction of processing, or object to the processing.

To exercise your rights, please contact us using the contact details given below.

Updating the privacy policy
We reserve the right to update this privacy policy regularly in order to adapt it to new legal requirements or technical developments. The current version is available on our website.

Third-party services
Our application uses APIs from Google (e.g. Gmail, Google Calendar) and Microsoft (e.g. Outlook Mail, Outlook Calendar) for the provision of calendar, email, and further API functions. Access takes place exclusively on the basis of your consent via OAuth 2.0.

We only access data that is required for the respective function (e.g. appointment overview, appointment scheduling, email sending). No use for advertising purposes, profiling, or disclosure to third parties takes place.

Our application complies with the requirements of the Google API Services User Data Policy (including Limited Use) as well as the Microsoft Graph API terms of use.

You can revoke the connection to your Google or Microsoft account at any time.

Contact
If you have questions about the processing of your data or about this privacy policy, please contact us:

Logicx AI GmbH
Email: office@logicx-ai.com

GENERAL TERMS OF USE of Logicx AI GmbH

Logicx AI GmbH
Czerningasse 10/1
1020 Vienna, Austria
Email: office@logicx-ai.com
Managing Director: Julian Lumetsberger
VAT No.: ATU81498345
FN: 643624g
Version: 17.03.2026

1. Scope of application and fundamentals

1.1 These Terms of Use govern the use of the AI solution provided by LOGICX AI (hereinafter “LOGICX AI” or “Provider”), in particular the “Artificial Experts”, including the underlying software, AI functions, interfaces (APIs), updates and other associated services (hereinafter “Solution”).

1.2 These Terms of Use apply to companies or organizations that use the Solution, in particular to authorized partners of LOGICX AI as well as to end customers who receive access to the Solution through such a partner (hereinafter jointly “Customers”).

The use of the Solution by employees or other persons takes place exclusively in the name of and under the responsibility of the respective Customer.

1.3 The use of the Solution requires that the Customer accepts these Terms of Use.

The Terms of Use shall be deemed agreed as soon as the Customer or a user authorized by it accesses or uses the Solution, provided that they were made known to the Customer beforehand in an appropriate manner.

1.4 These Terms of Use form the basis for all offers, deliveries and services of LOGICX AI. They are directed primarily at entrepreneurs within the meaning of Section 1 UGB.

1.5 Deviating, conflicting or supplementary conditions shall only become part of the contract if LOGICX AI has expressly agreed to their validity in writing.

1.6 Supplementary or deviating provisions regarding the scope of services, the rights of use, prices, terms or other conditions may arise from individual agreements, in particular from partner agreements, end customer agreements, offers, order forms or service descriptions (jointly “Individual Agreements”).

In the event of contradictions between these Terms of Use and such an Individual Agreement, the provisions of the Individual Agreement shall take precedence.

2. Subject matter of the contract and provision of services

2.1 The specific scope of the functions and services of the Solution available in each case results from the respective Individual Agreements, service descriptions or order documents.

LOGICX AI provides its services in accordance with the current state of the art and recognized industry standards. Specific service level agreements (SLAs) may be agreed in individual contracts.

2.2 LOGICX AI is entitled to use subcontractors for the provision of services. LOGICX AI remains responsible for the services of the subcontractors used as for its own actions and will inform the Customer upon request about material subcontractors used that have direct access to Customer data or provide critical parts of the service. A requirement for the Customer's consent to the use of specific subcontractors may be agreed in the individual contract.

2.3 LOGICX AI is entitled to further develop, change or adapt the Solution and its functions, in particular in order to adapt it to the state of the art, to changed legal or regulatory requirements or to security-relevant developments.

Such changes may not unreasonably impair the essential purpose of the use of the Solution. LOGICX AI will inform the Customers in an appropriate manner about material changes to the Solution.

2.4 Usage limits: Each package includes a fixed usage quota within the meaning of a fair use policy (e.g. token volume, API calls or computing power).

The exact scope of this included quota results from the service description or price sheet valid at the time of conclusion of the contract. After reaching this quota, the Provider is entitled to temporarily throttle the service or to charge separately for additional consumption beyond this in accordance with the currently applicable tariffs. A transfer of unused quotas to the following month is excluded.

2.5 A transfer or sublicensing of the rights of use granted to the Customer is only permitted with the express written consent of the Provider or on the basis of corresponding provisions in Individual Agreements.

3. Rights and obligations of the Customer

3.1 The Customer is obliged to provide all information, data and documents required for the provision of services by LOGICX AI in due time, completely and in the agreed quality, to name competent contact persons and to fulfill other duties to cooperate in accordance with the individual contract.

3.2 The Customer is obliged to use the Solution exclusively in accordance with these Terms of Use, the applicable laws and the agreed rights of use. Misuse of the Solution is not permitted.

3.3 The Customer is responsible for compliance with all applicable data protection provisions with regard to the lawfulness of the processing of personal data that it processes in connection with the use of the Solution or enters into the Solution, unless LOGICX AI acts as a processor within the framework of a separate data processing agreement (DPA).

3.4 Restrictions: The Customer is not entitled to reproduce the Solution or its components, modify, resell, decompile, reverse engineer or otherwise analyze them, insofar as this is not mandatorily permitted by law.

A transfer or onward marketing of the Provider's services is only permitted insofar as this is expressly permitted within the framework of a corresponding contractual agreement with the Provider, in particular within the framework of an authorized partner agreement.

In particular, the Customer is prohibited from:
(i) systematically reading out or analyzing system prompts, configuration logics, training structures or technical architecture of the Solution;
(ii) using the Solution or parts thereof for the construction, training or development of its own or competing AI solutions;
(iii) replicating products, components, architecture, configuration logics or other functional components of the Solution or developing solutions that are similar to it in material characteristics or imitate it;
(iv) using automated procedures that go beyond the usual use of the Solution.

Any form of reverse engineering, imitation or model training on the basis of the Provider's Solution is, insofar as legally permissible, expressly prohibited. In the event of a violation, the Provider reserves all legal steps including claims for damages.

4. Intellectual property and rights of use

4.1 All copyrights, patents, trademarks and other intellectual property rights to the Solution provided by LOGICX AI, as well as to the services created by LOGICX AI, in particular to training materials, remain exclusively with LOGICX AI or its licensors.

4.2 The Customer receives with regard to the Solution as well as the services provided by LOGICX AI a simple, non-exclusive and non-transferable right of use for the agreed duration and exclusively within the framework of the contractually intended purposes.

A transfer, onward transfer or onward marketing of rights of use to third parties is only permitted insofar as this is expressly permitted within the framework of an Individual Agreement with the Provider, in particular a partner agreement or a corresponding distribution agreement. The specific scope of the granted rights of use as well as any further authorizations may arise from such Individual Agreements, in particular from partner agreements, end customer agreements or service descriptions.

4.3 Data contributed by the Customer remains the property of the Customer. The intellectual property in the Solution provided by LOGICX AI and the underlying software remains with LOGICX AI.

LOGICX AI is entitled to use anonymized and aggregated findings from the provision of services for the improvement and further development of its own Solution and services, provided that no conclusions about the Customer or its trade secrets are possible and the applicable data protection provisions are complied with.

4.4 System-side configurations, optimizations, prompt structures, training logics, process models or comparable technical implementations that arise or are further developed within the framework of the use of the Solution remain in the intellectual property of LOGICX AI.

4.5 Even after termination of the use (e.g. by cancellation of the package or deactivation of a virtual employee), the generated process knowledge, the specific configurations as well as all system-side optimizations arising from the use (provided they are non-personal) remain as intellectual property with LOGICX AI. A claim of the Customer to surrender, export or portability of these specific configuration logics, prompt structures or "AI memory contents" does not exist.

4.6 The Provider is entitled, by suitable technical or organizational measures, to verify the contractual use of the services by the Customer, provided that justified reasons (e.g. exceedances, security-critical events) exist. The Customer shall reasonably support these verifications and provide evidence upon request. In addition, the Customer may, after reasonable prior notice and while maintaining confidentiality as well as the Provider's trade secrets, verify compliance with material contractual obligations by LOGICX AI, in particular regarding data protection and information security, to a reasonable extent or have this verified by a third party obliged to confidentiality. Details, in particular regarding the frequency and allocation of costs, shall be determined in the individual case or in the individual contract.

4.7 Copyright and protection notices may not be removed or changed.

5. Warranty and liability

5.1 Due to the functioning of AI systems, generated content may be incomplete, faulty or incorrect. The Customer is therefore obliged to appropriately review AI-generated results before their business use or publication.

LOGICX AI is not liable for damages that arise from the fact that AI-generated content is adopted or used without corresponding review.

5.2 The Customer is itself responsible for the use of the AI functions of the Solution as well as for the compliance with the applicable legal requirements, in particular the EU AI Regulation (AI Act). LOGICX AI is not liable for damages that arise from the fact that the Customer uses AI functions improperly, does not comply with legal requirements or uses AI-generated results without appropriate review.

5.3 Insofar as the Customer, through its own adaptations, configurations or integrations of the Solution, becomes the operator or provider of an AI system within the meaning of the EU AI Regulation (AI Act), it is itself responsible for compliance with the resulting legal requirements. LOGICX AI is not liable for legal or regulatory consequences that arise from the fact that the Customer does not comply with such requirements.

5.4 LOGICX AI is liable towards entrepreneurs for damages caused by it – regardless of the legal ground – only in cases of intent or gross negligence. Liability for slight negligence is, insofar as legally permissible, excluded.

This limitation of liability does not apply to personal injury, to damages under the Product Liability Act or in the event of a breach of material contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on the compliance with which the Customer may regularly rely.

5.5 Liability for indirect damages, consequential damages, loss of profit, loss of data or business interruptions is, insofar as legally permissible, excluded.

5.6 The Customer is itself responsible for the regular backup of its data. This also applies to data that the Customer contributes to the systems of LOGICX AI or processes with them, unless an explicit backup service by LOGICX AI for these specific data of the Customer is agreed in the individual contract.

5.7 The Customer shall indemnify LOGICX AI against all claims of third parties – including any fines and costs of legal defense – arising from a breach of its obligations under the AI Regulation in connection with the actions referred to in clause 9.2 and 9.3.

6. Data protection

6.1 LOGICX AI processes personal data in accordance with the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act. LOGICX AI takes appropriate technical and organizational measures (TOMs) to protect the processed data in accordance with Art. 32 GDPR.

6.2 Insofar as LOGICX AI processes personal data on behalf of the Customer, the data processing agreement in accordance with Art. 28 GDPR in its respectively applicable version shall be deemed agreed upon conclusion of the respective Individual Agreement and shall become part of the contractual relationship.

6.3 Unless otherwise regulated in the individual contract or DPA, core data processing systems that LOGICX AI uses for the provision of the contractual services for the Customer and on which personal data of the Customer is processed shall be operated within the European Union (EU) or the European Economic Area (EEA).

6.4 LOGICX AI may use third-party services for the provision of the services in connection with the Solution.

Insofar as processing or storage of data takes place in this context, this shall occur exclusively within the framework of the applicable data protection regulations and only insofar as this is necessary for the fulfillment of the contractually agreed services.

7. Contract duration and termination

7.1 The term and termination modalities for the use of the Solution result from the respective Individual Agreements, in particular from partner agreements, end customer agreements or other individual agreements.

7.2 After expiration of the authorization to use the Solution, LOGICX AI may, at the request of the Customer, hand over or securely delete the Customer's specific data in accordance with the provisions of the individual contract or a DPA, provided that no mandatory statutory retention obligations oppose this. Any modalities and costs for extensive data migration or conversion shall be regulated in the individual contract.

8. Use of third-party software

8.1 The Provider uses services and interfaces (APIs) of third parties for certain functions of its Solution, in particular cloud, infrastructure or platform services as well as AI models and AI systems of external providers (e.g. providers of large language models), such as Google, Microsoft, OpenAI or other comparable providers (hereinafter “Third-Party Services”).

8.2 The Customer acknowledges and agrees that for the use of these Third-Party Services the respective terms and conditions of these third-party providers (“Third Party Terms”) shall apply. These third-party terms are not part of these general Terms of Use between the Customer and LOGICX AI, but shall apply additionally to the use of the respective Third-Party Services. LOGICX AI may make an up-to-date list of the material Third-Party Services used for the provision of its core services as well as, where possible, links to their terms in an appropriate form accessible. The Customer is obliged to inform itself about these terms and to comply with them when using the Third-Party Services.

8.3 LOGICX AI selects the Third-Party Services used by it with due care. Nevertheless, the Provider assumes, insofar as legally permissible, no warranty or liability for the functionality, uninterrupted availability or for any changes made by the third-party provider to its services (e.g. to APIs). The Provider is not responsible for data loss, malfunctions or performance restrictions that are directly and exclusively attributable to disruptions or changes within the sphere of the third-party provider and which LOGICX AI could not avert despite applying the required care.

LOGICX AI is therefore not liable for failures, delays or restrictions of the Solution insofar as these are attributable to disruptions or changes in third-party services.

8.4 The Customer undertakes, when using the Provider's services, insofar as these involve Third-Party Services, to comply with all applicable Third Party Terms, in particular with regard to data processing, security requirements and usage restrictions.

8.5 Integrations and changes made by the Customer:

(a) Insofar as the Customer on its own initiative connects integrations via provided interfaces (APIs), its own software or third-party services with the services of the Provider or makes extensions within the intended configuration possibilities (“Customer-initiated adjustments”), this shall take place under the Customer's own responsibility and at the Customer's own risk.

(b) The Customer acknowledges that Customer-initiated adjustments may impair the functionality, stability and security of the Provider's services. The Provider assumes no warranty or liability for disruptions, damages or data loss resulting from such Customer-initiated adjustments.

(c) The Customer shall indemnify LOGICX AI against all claims of third parties, including reasonable costs of legal defense, arising from the fact that adjustments, integrations or other changes to the Solution made by the Customer infringe rights of third parties or violate statutory provisions.

(d) The Provider is entitled to review Customer-initiated adjustments. If the Provider determines, or if there is a justified suspicion, that Customer- initiated adjustments endanger or violate the stability, security or integrity of the Provider's services, the rights of third parties or statutory provisions, the Provider may take appropriate measures at its own discretion.

These include in particular:
(i) requesting the Customer to change or remove the relevant adjustment without undue delay;
(ii) temporarily or permanently restricting or preventing access to the affected parts of the services or the entire service;
(iii) deactivating, removing or modifying the relevant adjustment itself if the Customer does not comply with a request under (i) within a reasonable period or if there is imminent danger. The Provider will inform the Customer of this in advance where possible and give it the opportunity to comment, insofar as this is possible and reasonable taking into account the circumstances.

9. Obligations of the Customer with regard to the EU Regulation on Artificial Intelligence (AI Act / Regulation (EU) 2024/1689)

9.1 LOGICX AI takes all necessary precautions to comply with the Regulation on Artificial Intelligence (“AI Regulation”) for the Solution provided by LOGICX AI with regard to its original intended purpose.

9.2 The Customer assumes sole responsibility for compliance with all obligations incumbent upon it under the AI Regulation, in particular in the following cases: (a) if it materially modifies an AI system provided by LOGICX AI or changes its original intended purpose; (b) if it integrates the AI system into its own products or services and thereby itself becomes a provider within the meaning of the AI Regulation; (c) if it uses or operates the AI system in such a way that it is classified as a high-risk AI system within the meaning of the AI Regulation or its risk classification is materially changed; (d) if it uses a high-risk AI system as a deployer within the meaning of the AI Regulation.

9.3 In the cases referred to under clause 9.2, the Customer is obliged to fulfill all obligations incumbent upon it due to its specific role and the respective risk category of the AI system under the AI Regulation independently, in due time and in full. This includes in particular the independent review of applicability as well as the implementation of all relevant governance, risk, documentation, transparency and due diligence obligations under the AI Regulation.

9.4 The Customer shall inform LOGICX AI in writing about any planned use, modification or integration in accordance with clause 9.2 that could materially change the regulatory classification of the AI system or the allocation of responsibilities under the AI Regulation.

9.5 Labeling obligation: The Customer undertakes to label generated content originating from AI services as such in accordance with the statutory requirements.

10. Final provisions

10.1 Amendments and additions to these general Terms of Use require written form in order to be effective, unless a stricter form is prescribed by law. This also applies to any waiver of this written form requirement.

10.2 LOGICX AI is entitled to amend these General Terms of Use for objectively justified reasons, in particular in the event of changes to the legal framework, technical developments or adjustments to the scope of services of the Solution.

LOGICX AI will inform the Customer of changes at least 30 days before they take effect by sending the amended Terms of Use to the email address last provided by the Customer.

The changes shall be deemed accepted if the Customer does not object to them in writing by email within 30 days from receipt.

10.3 Austrian law shall apply exclusively, to the exclusion of its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

10.4 The exclusive place of jurisdiction for all disputes is the court in Austria having subject-matter and local jurisdiction, provided that the Customer is an entrepreneur.

10.5 Should individual provisions of these General Terms of Use or an Individual Contract be or become wholly or partially invalid or unenforceable, this shall not affect the validity of the remaining provisions.

In place of the invalid or unenforceable provision, a valid and enforceable provision shall be deemed agreed that comes economically closest to the meaning and purpose of the original provision.

[INSERT DPA HERE]